Who we are
This website and the NT Electric Plumbing Handyman Norman business are run by NT Electric Limited, a company registered in England and Wales (company number 11312129). Registered office: 55 Grass Acres, Leicester, England, LE3 2UR.
We are the controller of the personal data described here. That means we decide how it is used and we are responsible for protecting it. We are registered with the Information Commissioner's Office (ICO), registration number available on request.
To ask anything about your data, call or WhatsApp 07923 994434, or write to our registered office.
What we collect
We only collect what we need to price and do your job.
When you ask for a price
- Your name, phone number and, if you give it, your email address
- Your postcode, the type of property and when you would like the work done
- The jobs you pick, your notes about them and any photos you upload
- How you would like us to send the price (call, text, WhatsApp or email)
When you book a job
- The full address where we will work, and access details you choose to share
- The work we did, certificates we issue, invoices and payments
When you contact us
Messages, photos and call details you send by phone, WhatsApp, text or email.
When you use the website
Our hosting provider keeps short-lived technical logs (such as IP address, browser type and the page requested) to keep the site secure and working. We do not use advertising cookies. If you accept analytics cookies, Google Analytics records how the site is used (pages viewed, device, approximate location); this is based on your consent and you can withdraw it at any time. See our cookie policy.
Please don't include people, children or documents in your photos. Photo of the fuse box, the leak or the wall is all we need.
How we use it, and our legal reasons
UK data protection law says we need a lawful reason for each use. Ours are:
- To price your jobs and reply to you
- Taking steps you asked for before a contract (UK GDPR Article 6(1)(b))
- To do the work, issue certificates and invoices
- Performing our contract with you (Article 6(1)(b))
- To keep tax, accounting and safety certificate records
- Legal obligation (Article 6(1)(c))
- To stop spam on our forms and keep the site secure
- Our legitimate interests (Article 6(1)(f))
- To deal with complaints, guarantee claims and legal claims
- Our legitimate interests (Article 6(1)(f))
We will not send you marketing messages unless you ask us to. We never sell your data or share it for other companies' marketing. We do not make automated decisions about you.
Data stored outside the UK
Some of our providers store or process data in the European Economic Area or the United States. When data leaves the UK, it is protected by a UK adequacy decision (such as the UK Extension to the EU-US Data Privacy Framework) or by the ICO's International Data Transfer Agreement or Addendum.
How long we keep it
- Quote requests that don't go ahead
- 12 months from the request, then deleted with the photos
- Jobs, invoices and payments
- 6 years after the end of the financial year they belong to, as company and tax law require
- Electrical and other safety certificates
- As long as the installation may need to be checked, so we can give you copies later
- Messages
- As long as they relate to an open quote, job or guarantee
- Website logs
- Kept by our hosting provider for a short period, usually days or weeks
Your rights
You can ask us to:
- give you a copy of your personal data
- correct anything that is wrong or incomplete
- delete your data, where we don't need to keep it by law
- limit how we use it, or object to a use based on our legitimate interests
- send your data to you or another company in a common format
To use any of these rights, call or WhatsApp 07923 994434, or write to our registered office. We reply within one month. It is free.
How we keep it safe
The website uses an encrypted connection (HTTPS). Quote requests and photos are stored in private storage that only we can open after signing in. Uploaded photos are never shown on the website unless you agree that we can use them as an example of our work.
Complaints
If you are unhappy with how we handle your data, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office: ico.org.uk/make-a-complaint or 0303 123 1113.
Changes to this policy
We will update this page if the way we use data changes. The date at the top shows when it last changed.