Questions about working with us
Prices, booking, payment and guarantees. For a specific job, each service page has its own questions, and our guides go into more detail.
Prices and quotes
Do you charge an hourly rate?
No. Every job gets one fixed price, agreed before we start. If a job takes us longer than planned, the price stays the same.
How quickly will I get a price?
Within 24 hours. Send photos of each job through the online form or on WhatsApp and we reply with a fixed price for each one.
Do you charge for a survey visit?
A survey visit is charged by distance, from £20. The minimum charge for any job is £100.
Can you price several small jobs at once?
Yes, and it is usually cheaper. Add every job to one request and we plan a single visit, so travel and set-up are only paid once.
Booking and visits
Which areas do you cover?
We are based in Leicester LE3 and cover about 20 miles around Leicester, including Loughborough, Hinckley, Coalville, Market Harborough, Oadby, Wigston, Blaby and Syston.
What are your opening hours?
Every day from 8am to 8pm, including weekends.
Can you come out today?
Often, yes. When the diary allows we come out the same day, and many of our Google reviews mention Norman arriving within the hour. Call or WhatsApp to check today's availability.
Do I need to be at home?
Someone over 18 needs to let us in and be available at the start and end of the job. Landlords and agents can arrange key collection with us.
Do you work for landlords and businesses?
Yes. We do repairs, safety checks and turnaround work for landlords and letting agents, and electrical and maintenance work for shops, offices and workshops.
The work itself
What if you find another problem during the job?
We stop, show you and give you a separate fixed price. We never do extra work or add to your bill without your agreement.
Will I get a certificate for electrical work?
Yes. Electrical work is tested and you receive the right certificate. Notifiable work is registered with building control as the law requires.
Do you work on gas boilers?
No. Gas boilers and appliances must be worked on by a Gas Safe registered engineer. We do heating work that doesn't involve gas, such as radiators and electric heating.
Can you fit parts I have bought myself?
Usually, yes. We check the part is suitable first. Our guarantee then covers our fitting, and the seller covers the part itself.
Payment and guarantee
How do I pay?
Cash or bank transfer. On completion. For larger jobs, a deposit when you accept the price and the rest on completion.
Is your work guaranteed?
Yes. Our workmanship is guaranteed for 12 months. If something we fitted fails because of how we did it, we come back and fix it free.
Can I cancel after accepting a price?
Yes. If you agreed the price away from our premises, for example at home, by phone or online, you have 14 days to cancel. If you ask us to start sooner, you pay only for the work already done.
Can't find your answer? Contact us, we reply within 24 hours.
Ready for a fixed price?
Pick your jobs, add photos, get one price within 24 hours.